Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery
Francisco Villarroel Ordenes, Grant Packard, Jochen Hartmann, and Davide Proserpio
Forthcoming, Journal of Service Research
Online Reviews: A Literature Review and Roadmap for Future Research
SSRN
Martina Pocchiari, Davide Proserpio, and Yaniv Dover
Forthcoming, IJRM
Words Meet Photos: When and Why Visual Content Increases Review Helpfulness
SSRN
Gizem Cylean, Kristing Diehl, and Davide Proserpio
Journal of Marketing Research 61 (1), 5-26
I Hear You: Does Quality Improve with Customer Voice?
SSRN
Uttara M Ananthakrishnan, Davide Proserpio, and Siddhartha Sharma
Marketing Science 42 (6), 1143-1161
Abstract in proceedings of the 21st ACM Conference on Economics and Computation (EC'20).
🏆 Exemplary Empirics Track Paper at EC'20.
The Effect of Short-Term Rentals on Residential Investment
SSRN
Ron Bekkerman, Maxime Cohen, Edward Kung, John Maiden, and Davide Proserpio
Marketing Science, 2023, Vol.42(4), p.819–834
Abstract in proceedings of the 23rd ACM Conference on Economics and Computation (EC'22), Boulder, Colorado.
🏆 Best Paper Nominee at CIST'21.
Detecting Fake Review Buyers Using Network Structure: Direct Evidence from Amazon
SSRN
Sherry He, Brett Hollenbeck, Gijs Overgoor, Davide Proserpio, and Ali Tosyali
Proceedings of the National Academy of Sciences 119, no. 47 (2022): e2211932119.
The Effect of Short-Term Rentals on Residential Investment
SSRN
Ron Bekkerman, Maxime Cohen, Edward Kung, John Maiden, and Davide Proserpio
Marketing Science, 2023, Vol.42(4), p.819–834
Abstract in proceedings of the 23rd ACM Conference on Economics and Computation (EC'22), Boulder, Colorado.
🏆 Best Paper Nominee at CIST'21.
The Market for Fake Reviews
SSRN
Sherry He, Brett Hollenbeck, and Davide Proserpio
Marketing Science, 2022,Vol.41(5),p.896-921
🏆 Exemplary Empirics Track Paper at EC'21.
🏆 Finalist John D. C. Little Award 2022
Research: Restricting Airbnb Rentals Reduces Development
LINK
Ron Bekkerman, Maxime Cohen, Edward Kung, John Maiden, and Davide Proserpio
Harvard Business Review, November 17, 2021
Does gender matter? The effect of management responses on reviewing behavior
SSRN
Davide Proserpio, Isamar Troncoso, and Francesca Valsesia
Marketing Science, 40(6):1199–1213 (2021)
The Market for Fake Reviews
Sherry He, Brett Hollenbeck, and Davide Proserpio
Abstract in proceedings of the 22nd ACM Conference on Economics and Computation (EC'21), Budapest, Hungary.
Full paper available at SSRN
🏆 Exemplary Empirics Track Paper.
Nowcasting gentrification using Airbnb data
Arxiv version
Shomik Jain, Davide Proserpio, Giovanni Quattrone, and Daniele Quercia
In Proceedings of the 23th ACM Conference on Computer-Supported Cooperative Work and Social Computing
Estimating the impact of Airbnb on the local economy: Evidence from the restaurant industry
Suman Basuroy, Yongseok Kim, and Davide Proserpio
International AAAI Conference on Web and Social Media (ICWSM) 2021, Social Science and Sociophysics Track (without conference proceedings)
Full paper available at SSRN
Management responses and gender bias: Evidence from the hotel industry
Davide Proserpio, Isamar Troncoso, and Francesca Valsesia
International AAAI Conference on Web and Social Media (ICWSM) 2021, Social Science and Sociophysics Track (without conference proceedings)
Full paper available at SSRN
A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average
SSRN
Georgios Zervas, Davide Proserpio, and John W. Byers
Marketing Letters 32, 1-16 (2021)
The Effect of Home-Sharing on House Prices and Rents: Evidence from Airbnb
SSRN
Kyle Barron, Edward Kung, and Davide Proserpio
Marketing Science, 40(1):23-47 (2021)
🏆 Finalist John D. C. Little Award 2021
How Fake Customer Reviews Do — and Don't — Work
LINK
Sherry He, Brett Hollenbeck, and Davide Proserpio
Harvard Business Review, November 24, 2020
Soul and Machine (Learning)
SSRN
Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano, Alex Burnap, Tong Guo,
Dokyun Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu,
Hema Yoganarasimhan
Marketing Letters 31(4), 393-404 (2020)
Does Quality Improve with Customer Voice? Evidence from the Hotel Industry
Uttara M Ananthakrishnan, Davide Proserpio, and Siddhartha Sharma
Abstract in proceedings of the 21st ACM Conference on Economics and Computation (EC'20).
🏆 Exemplary Empirics Track Paper.
Full paper available at SSRN
Studying Product Competition Using Representation Learning
Fanglin Chen, Xiao Liu, Davide Proserpio, Isamar Troncoso, and Feiyu Xiong
In proceedings of the 43rd International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR2020), Xian, China.
Conference version
Full paper available at SSRN
The positive effect of not following others on social media
PDF
Francesca Valsesia, Davide Proserpio, and Joseph C. Nunes
Journal of Marketing Research, 57(6):1152-1168 (2020)
Advertising Strategy in the Presence of Reviews: An Empirical Analysis
SSRN
Brett Hollenbeck, Sridhar Moorthy, and Davide Proserpio
Marketing Science Vol. 38, no. 5: 793-811 (2019)
Research: When Airbnb Listings in a City Increase, So Do Rent Prices LINK
Kyle Barron, Edward Kung, and Davide Proserpio
Harvard Business Review, April 17, 2019.
You Get What You Give: Theory and Evidence of Reciprocity in the Sharing Economy SSRN
Davide Proserpio, Wendy Xu, and Georgios Zervas
Quantitative Marketing and Economics 16, no. 4 (2018): 371-407.
Advertising Strategy in the Presence of Reviews: An Empirical Analysis
Brett Hollenbeck, Sridhar Moorthy, and Davide Proserpio.
Abstract in proceedings of the 19th ACM Conference on Economics and Computation (EC'18), Ithaca, New York.
Full paper available at SSRN
The Sharing Economy and Housing Affordability: Evidence from Airbnb
Kyle Barron, Edward Kung, and Davide Proserpio.
Abstract in proceedings of the 19th ACM Conference on Economics and Computation (EC'18), Ithaca, New York.
Full paper available at SSRN
Study: Replying to Customer Reviews Results in Better Ratings LINK
Davide Proserpio and Georgios Zervas
Harvard Business Review, February 14, 2018.
Sharing Economy: Review of Current Research and Future Directions PDF
Chakravarthi Narasimhan, Purushottam Papatla, Baojun Jiang, Praveen K. Kopalle, Paul R. Messinger, Sridhar Moorthy, Davide Proserpio, Upender Subramanian, Chunhua Wu, Ting Zhu.
Customer Needs and Solutions no. 1-2 (2018): 93-106.
Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews SSRN
Davide Proserpio and Georgios Zervas.
Marketing Science Vol. 36, no. 5 (2017): 645-665 (lead article).
🏆 Finalist 2017 John D. C. Little award.
🏆 Best Paper Nominee at CIST'15.
The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry SSRN
Georgios Zervas, Davide Proserpio, and John W. Byers.
Journal of Marketing Research, Vol. 54, No. 5 (2017): 687-705.
🏆 Finalist 2022 Weitz-Winer-O'Dell award.
🏆 Finalist 2017 Paul E. Green award.
The Psychology of Job Loss: Using Social Media Data to Characterize and Predict Unemployment PDF SSRN
Davide Proserpio, Scott Counts, Apurv Jain
In proceedings of the 8th International ACM Web Science Conference 2016 (WebSci'16), Hannover, Germany.
Who Benefits from the Sharing
Economy of Airbnb? PDF
SSRN
Giovanni Quattrone, Davide Proserpio, Daniele Quercia, Licia Capra, and Mirco Musolesi.
In proceedings of 25th International World Wide Web Conference (WWW'16), Montreal, Canada.
Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews
Davide Proserpio and Georgios Zervas.
Abstract in proceedings of the 16th ACM Conference on Economics and Computation (EC'15), Portland, Oregon.
Full paper available at SSRN
The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry
Georgios Zervas, Davide Proserpio, and John W. Byers.
Abstract in proceedings of the 16th ACM Conference on Economics and Computation (EC'15), Portland, Oregon.
🏆 Best Paper Nominee.
Full paper available at SSRN
MobiScore: Towards Universal Credit Scoring from Mobile Data PDF
Jose San Pedro, Davide Proserpio, and Nuria Oliver.
In proceedings of the 23rd conference on User Modeling, Adaptation and Personalization (UMAP 2015), Dublin, Ireland.
Calibrating Data to Sensitivity in Private Data Analysis, A Platform for Differentially-Private Analysis of Weighted Datasets VLDB Version Full Version
Davide Proserpio, Sharon Goldberg, and Frank McSherry.
Very Large Data Bases (VLDB '14), Hangzhou, China, September 2014.
Project page
A (Not) NICE Way to Verify the OpenFlow Switch Specification PDF
Natali Ruchansky and Davide Proserpio.
Poster @ SIGCOMM 2013, Hong Kong, August 2013.
A Workflow for Differentially-Private Graph Synthesis PDF
Davide Proserpio, Sharon Goldberg, and Frank McSherry.
ACM SIGCOMM Workshop on Online Social Networks (WOSN '12), Helsinki, Finland, August 2012.
Click here for publications from M.S.
Achieving IPTV service portability through delegation PDF
Davide Proserpio, Daniel Díaz, Florina Almenárez, Andrés Marín and Rosa Sanchez.
IEEE Transaction on Consumer Electronics, Vol. 57, N.2, 2011.
A shorter version of this paper was presented at the IEEE International Conference on Consumer Electronics (ICCE) 2011, Las Vegas, Nevada.
Media Cloud: an open cloud computing middleware for content management PDF
Daniel Díaz, Florina Almenárez, Andrés Marín, Davide Proserpio and Patricia Arias.
IEEE Transaction on Consumer Electronics, Vol. 57, N.2, 2011.
A shorter version of this paper was presented at the IEEE International Conference on Consumer Electronics (ICCE) 2011, Las Vegas, Nevada.
DLNA, DVB-CA and DVB-CPCM integration for comercial content management PDF
Daniel Díaz, Fabio Sanvido, Davide Proserpio and Andrés Marín.
IEEE Transaction on Consumer Electronic, Vol 56, N.1, 2010.
A shorter version of this paper was presented at the IEEE International Conference on Consumer Electronics (ICCE) 2010, Las Vegas, Nevada.
Introducing infocard in NGN to enable user-centric identity management PDF
Davide Proserpio, Fabio Sanvido, Patricia Arias, Rosa Sanchez, Florina Almenárez, Daniel Díaz, Andrés Marín.
IEEE GLOBECOM 2010, Miami, Florida, December 2010.
A general IMS registration protocol for wireless networks interworking PDF
Daniel Díaz, Davide Proserpio, Andrés Marín, Florina Almenárez and Peter Weik.
Wireless and Mobile Networking Conference (WMNC '09), Gdańsk, Poland, September 2009.